PRIVACY POLICY

Last Updated: August 11, 2026

Welcome to MAUSAM. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and what choices you have when you visit or shop from our website.

By using the MAUSAM website or placing an order with us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect certain information, including:

  • Full name

  • Phone number

  • Email address

  • Billing and shipping address

  • Order and purchase details

  • Payment-related information

  • Product preferences and shopping activity

  • Information you provide when contacting our customer support

  • Device, browser, IP address, and website usage information

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

MAUSAM may use your information to:

  • Process and deliver your orders.

  • Confirm your purchases and payments.

  • Contact you regarding your order.

  • Provide customer support.

  • Handle returns, exchanges, and refunds.

  • Improve our website, products, and shopping experience.

  • Prevent fraudulent or unauthorized transactions.

  • Send important service-related communications.

  • Send promotional offers and updates, where permitted and where you have agreed to receive them.

  • Comply with applicable laws and legal requirements.

We do not use your personal information for purposes unrelated to our business without a lawful basis or your consent where required.

3. Payment Information

Payments made through our website may be processed by trusted third-party payment providers.
MAUSAM does not normally store your complete credit or debit card details on its own servers. Payment information is handled by the relevant payment provider according to its own privacy and security practices.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:

  • Keep items in your shopping cart.

  • Remember your preferences.

  • Understand how visitors use our website.

  • Improve website performance.

  • Provide relevant marketing or advertising.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

5. Sharing Your Information

MAUSAM does not sell or rent your personal information to third parties.
We may share limited information with trusted service providers when necessary to operate our business, such as:

  • Payment processing providers

  • Delivery and courier companies

  • Website hosting and technology providers

  • Customer support services

  • Marketing and analytics providers

  • Fraud prevention and security services

These service providers are expected to use your information only for the purposes for which it was provided or as otherwise permitted by law.
We may also disclose information when required by law, legal proceedings, government authorities, or to protect the rights, property, or safety of MAUSAM, our customers, or others.

6. Order and Delivery Information

When you place an order with MAUSAM, we may need to share certain information, such as your name, phone number, address, and order details, with our delivery partners so your order can be successfully delivered.

7. Marketing Communications

If you choose to receive marketing communications from MAUSAM, we may contact you about:

  • New collections

  • Product launches

  • Special offers

  • Discounts

  • Seasonal campaigns

  • Other MAUSAM updates

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the email or by contacting us.
Please note that even if you opt out of marketing messages, we may still contact you regarding important information about an order or service you have requested.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, maintain business and financial records, resolve disputes, prevent fraud, and comply with applicable legal requirements.
When information is no longer required, we may securely delete or anonymize it.

10. Your Privacy Choices

Depending on applicable law, you may have the right to:

  • Ask what personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of certain personal information.

  • Withdraw consent where processing is based on consent.

  • Opt out of promotional communications.

  • Request information about how your data is used.

To make a privacy-related request, please contact us using the contact details provided below.

11. Children's Privacy

MAUSAM is a fashion and clothing brand intended for a general audience. Our website is not specifically directed toward children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment providers, or other services.
MAUSAM is not responsible for the privacy practices or content of those third-party services. We recommend reviewing their respective privacy policies before providing them with your personal information.

13. International Data Transfers

Depending on the services and technology providers we use, your information may be processed or stored in countries other than the country where you live.
Where required, we take reasonable steps to ensure that such transfers are handled in accordance with applicable privacy laws.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.
When we make changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle your information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way MAUSAM handles your personal information, please contact us:

MAUSAM
Email: contact@wearmausam.com
Phone: +923232476700
Address: C27, 31-A Mehran Town Extension, Korangi Industrial Area, Karachi

We will do our best to respond to your request within a reasonable timeframe.

Thank you for trusting MAUSAM. We value your privacy and are committed to keeping your personal information safe.